FAQ
How long will my candle take to arrive?
You will receive an email notification once your item has been dispatched as well as tracking updates via email and text. Local deliveries are made every weekend & orders being posted via Standard Delivery should be with you 2-3 business days after dispatch. Read more on our Shipping & Returns Policy.
How long will my pre-ordered candle take to arrive?
Our items available for pre-order are dispatched 4-6 weeks after the pre-order period has closed. This is subject to stock availability. You will receive an email notification once your pre-ordered item has been dispatched.
How long are Gift Cards valid for?
Our gift cards do not have an expiry date. Gift cards are active from the date of purchase up until they are processed at checkout. Gift cards can only be redeemed once.
Do you accept returns?
Yes we do. If you are not completely satisfied with your purchase, please follow our returns procedure which is outlined in our Shipping & Returns Policy.
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